Wade:
Hi, I'm Wade and this is Wes, and we're Thoroughbred Diesel, and today we're going to be talking to you about the VP 44 core return process.
Wade:
If you're watching this video, chances are you bought a VP 44 from us here at Thoroughbred Diesel. We want to say that we, we very much appreciate your business. You're getting an excellent quality product. This is a , a product that we've been offering for years. Our project that we are immersed in. We try to bring you the best quality VP 44 on the market for the best pricing.
Wade:
So we have a lot of questions about the core return process. We pay for the core return process for you customers that are in the lower 48 states. Unfortunately, our Alaska and Hawaii customers, core return shipment is going to be on you, but the good thing about that is that is you can use whatever courier service that you want to to get it back to us, whatever's most cost effective for you.
Wade:
So lower 48 states, we pay for the return shipping.
Wade:
Wes is our core manager. He takes care of all of the cores. He set up our core process, our core program, all of it is actually was actually done by Wes and fine tuned by him.
Wade:
So I brought him in today because this is his baby and he's going to talk to you just a little bit about it.
Wade:
So what we want to talk about first with the VP 44s is we want to talk about what you're actually going to receive when you receive the pump. So I'm going to talk a little bit about that now.
Wade:
With our one year pump and our two year pump, both of them, we're just going to talk about what you're going to be receiving.
Wade:
So inside of the box, and I'm going to go ahead and let you look at this. Inside of the box is obviously it's going to be our VP 44 pump, the seals that you're going to need for the fuel line, and then the oil seal that's on the snout of the VP 44 is actually in the spark drive, try not to block out Wes there.
Wade:
All of that is inside of this bag. This bag is a thick meal plastic. When you return your core, we actually want the core returned in this bag. Wrap it up real good so you don't have any fuel leakage. Make sure you drain the fuel from it. If you don't drain the fuel from it, it's going to get caught at UPS, and they're going to quarantine it because you got wet spots on the box.
Wade:
So turn your core upside down, turn on its side, let the fuel leak out of it before you put it in this bag.
Wade:
Now inside the box, you're also going to receive a little note that's going to tell you, "Hey, we need you return your return valve with your VP 44."
Wade:
Now, the return valve can go inside the bag with the VP 44. That's no problem. That works just fine.
Wade:
Now let's talk about the boxing, the packaging of the VP 44.
Wade:
Making sure that the VP 44 gets to you safely is our number one top priority. So these boxes, we have incorporated into our shipment. They're going to have these cardboard wedges on each side of them for lack of a better term, and there's cutouts inside of those inside of those cardboard sheets, and that's actually where the VP 44 is going to rest.
Wade:
There's a single cut out the front of it for the snout of the pump. There's six cutouts in the back of it or two half moons there that the pump actually rides in. And When you go to put the VP 44 back in, what I'll do is just tip this over.
Wade:
When you go to tip that over, you'll see that these are actually made for the pump to ride inside of there. So when you send your core back, please utilize this inside of the packaging, and again, utilize the bag that we're sending with you, thick meal plastic. You're not going to have any leaks here.
Wade:
Very, very good package. Another thing that we do inside the box is we actually glue a piece of styrofoam in there, and what the piece of styrofoam is going to do is it's going to is it's going to protect the computer on the pump, the PSG of it. Going to make sure that that PSG arrives to you safely and securely.
Wade:
So we probably talked enough about the actual shipment of the VP 44. I'm going to let West talk to you now about how you actually receive your core return label.
Wes:
So the core return labels are emailed directly to you with the email you provided with your order. It'll be an email from UPS.
Wes:
A lot of times it goes to the junk or spam folder. It'll have the link for you to click. Just click the link, it'll take you to UPS's website.
Wes:
At that point, you can print off the label. Of course, you will have to have a printer. Just print it off and then you'll just tape it to the outside of the box, and make sure you cover your original shipping label so that way it doesn't get shipped back to you.
Wes:
And then UPS will take it. It's prepaid. They'll deliver it straight to us. When we get it in, we note your order and that's all the rest of that.
Wade:
Yep. Good to go.
Wade:
So again, make sure, like Wes was saying, make sure you check your junk folder because it does, it's generated by UPS. A lot of times your home computer is going to flag that as spam. Put it there. Make sure you look for that.
Wade:
You will get your core return label very, very soon after you make your purchase.
Wes:
It's usually the next business day after your order.
Wade:
Yep, next business day, it's already in your mail. So you've got your core return label there ready to go. Like Wes, said you got to have a printer to print the label out. No special kind of printer.It will print on regular eight and a half by 11 paper.
Wade:
You print it out, cut it out in the shape of the return label, tape it to the box. You can give it to your UPS man next time he comes to your house, or you can actually take it to a UPS store and drop it off, it'll make its way back to us no problem.
Wade:
So the core return process is pretty simple, but a lot of times, we generate an email as well that it's going to give you those directions in written format, so you can see that and look through it too.
Wade:
Let's talk about the dates, Wes. When you purchase a VP 44 pump from Thoroughbred Diesel, you actually have 14 days to get your core back to us.
Wade:
If you don't return your core back to us in that time frame, we are going to charge you the $500 for the core. Now, with that being said, that's 14 business days, but you can reach out to Wes. If you've got something happen, something's come up, you weren't able to get your pump off in time, all you got to do is call us.
Wes:
Just give us a call.
Wade:
Give us a call, let us know what the circumstances are, no problem.
Wade:
If we need to exchange that, we can. We're not really interested in your $500. We're more interested in getting the core back because we need it, because it's part of the rebuilding process.
Wade:
So you can always reach out to us. You can call and ask for me, I'm Wade, and Wes is head of the cores, and he's got a couple of guys that work under him that do this every day and we will get you squared away.
Wade:
Again, we just want to thank you for your purchase of VP 44 from Thoroughbred Diesel. You are getting a very, very fine product that is going to give you many, many years of quality service and dependable service.
Wade:
So again, thank you for your purchase and if you have any questions, give Wes and I call.
Wade:
Thank you.
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